WE SHIP WORLDWIDE

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Shipping Policy

We ship worldwide from our base in the UK Monday to Friday, excluding UK bank holidays. You will receive an email notifying you when your order has been dispatched.

Shipping prices vary depending on location. 

Delivery estimates*:

UK: Our shipping carrier aims to deliver within the UK between 3-5 working days. 

The rest of Europe: Our shipping carrier aims to deliver to the rest of Europe between 5-7 working days.

AustraliaOur shipping carrier aims to deliver to Australia between 8-10 working days.

CanadaOur shipping carrier aims to deliver to Canada between 8-10 working days.

ChinaOur shipping carrier aims to deliver to China between 8-10 working days.

New ZealandOur shipping carrier aims to deliver to New Zealand between 8-10 working days.

USAOur shipping carrier aims to deliver to the USA between 8-10 working days.

Rest of the worldOur shipping carrier aims to deliver to the rest of the world between 8-10 working days.

*Please note that these are estimates provided by our shipping carrier and are not guarantees. International orders can sometimes take up to 6 weeks to be delivered. 

 

Customs:

Custom charges may be applicable to NON-European countries. We have no control over various countries importing policies and cannot be held responsible for any charges or delivery delays occurred. If your item is delayed, it is most likely that it is being held up at customs due to heightened security. Customs even make random checks on unsuspicious packages. Look up your countries custom policies for more information.

 

Tracking:

All orders below £5 are sent via the Royal Mail, using a standard shipping service, a tracking number is not available with this service.

All orders above £5 are sent via the Royal Mail, using a signed for service, your signature will be required upon delivery. If you have missed your parcel being delivered, it is very important you follow up the instructions left by your mail carrier, otherwise it will be returned to us and you will have to pay again for postage.

You will be provided with a tracking number in an email once your order has been dispatched. It will give you basic tracking information. It will take some time for your parcel to appear on the Royal Mail tracking system, they scan it as it goes through certain checkpoints but sometimes scanners miss these checkpoints, meaning that the tracking information isn't properly updated.

 

Delayed orders: 

Once your order is dropped off at our local post office, it is out of our control and is now the responsibility of our shipping carrier. Therefore, if you have any questions regarding the status of your shipment, please contact your mail carrier or your local post office before you get in touch with us. Please be patient and remember - we are not responsible for mistakes or delays made by our shipping carrier or your countries customs. 

 

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